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Instead of continually typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution. Save time, work smarter, and deliver the perfect answer to your customers.Canned Responses are ready to be your secret weapon.While some group video calling features stuff talking heads onto a screen, essentially forcing participants to either drop what they are doing to take part or get off the line, Kik said it has carefully created an additional layer that lives above the chat conversation and is accessible to all, even when people are out and about or otherwise unable to switch their video on.“It’s not like calling, we wanted to make it a seamless upgrade from chat,” Kik CEO and founder Ted Livingston told Tech Crunch.Group admins are now shown in group members’ lists, so ping your group admin if you think this would be cool. They’re already live in Europe and America, but are currently not available in several countries in Asia, from which we detected significant spam activity in the past.We’ll be making the feature available in more countries as we improve our anti-spam algorithms and scale our abuse team.All members will get a notification — even if they muted ordinary messages from the group. From now on, they can quickly delete all messages from a specific member, block and report them.These features work only in supergroups, but starting today, any group can be converted to a supergroup by its creator. Please note that we’ll be rolling out public groups gradually.

“We really want it to feel like a real face-to-face conversation,” Livingston explained.Kik, the chat app that’s hugely popular among teens and young people in North America, is finally adding video chat to its service.Rather than straight up person-to-person video calls like Apple’s Face Time, Facebook Messenger or the recently introduced Whats App feature, Kik has added a less intrusive video chat option for its 300 million-plus registered users, with support for groups of up to six.Create categories inside your Zoho Sales IQ, and then create and place Canned Messages into their correct destinations, so while your agents are in the midst of multiple live chats, they can navigate and find the canned messages they need, and deploy them quickly.To add a new category: Now that you have crafted some useful canned messages, you need to start using them in chats with customers to save your valuable time.

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